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The Book Of Business Awesome – How Engaging Your Customers and Employees Can Make Your Business Thrive

Autor S Stratten
en Limba Engleză Hardback – 28 sep 2012
UnAwesome is UnAcceptable. The Book of Business Awesome is designed as two short books put together--one read from the front and the other read from the back when flipped over. Covering key business concepts related to marketing, branding, human resources, public relations, social media, and customer service, The Book of Business Awesome includes case studies of successful businesses that gained exposure through being awesome and effective. This book provides actionable tools enabling readers to apply the concepts immediately to their own businesses. The flip side of the book, The Book of Business UnAwesome, shares the train-wreck stories of unsuccessful businesses and showcases what not to do. * Key concepts include the power of peripheral referrals and how to create content for your "third circle" * Explains how to re-recruiting your employees and re-court your customers Ensure that your business remains awesome, instead of unawesome, and apply these awesomely effective strategies to your business today.
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Specificații

ISBN-13: 9781118315224
ISBN-10: 1118315227
Pagini: 272
Ilustrații: illustrations
Dimensiuni: 162 x 240 x 24 mm
Greutate: 0.47 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Cuprins

Chapter 1 How One Man Changed a Billion-Dollar Brand Chapter 2 Marketing is a Verb Chapter 3 Remarry Your Current Customers Chapter 4 The Sun Rises Online Chapter 5 Sporting event awesome Chapter 6 I Think Geeks Rule Chapter 7 DKNY 4 U 2 Chapter 8 PR People. React. Chapter 9 The Red Cross is Getting Slizzard Chapter 10 Grand Rapids Serves up Some Humble Pie Chapter 11 The One Thing More Delicious Than Ice Cream Chapter 12 How To Apologize to a Woman Chapter 13 How To Ship Out Your Reputation, And Then Return It Chapter 14 You Can't Ignore What You Hate Chapter 15 The Only Good Use For QR Codes Chapter 16 Benefit of the Brand Doubt Chapter 17 How To Spice Up An Old Brand Chapter 18 How Manya Made Vegas Awesome Chapter 19 Fractional Reaction Chapter 20 Third Circle Chapter 21 Reflecting on Awesome Chapter 22 Part Man, Part Machine, All Crowdfunded Chapter 23 The Social Media ROI Conversation Chapter 24 Before Social ROI Chapter 25 Connect Outside Your Field of Vision Chapter 26 Peripheral Referrals Chapter 27 Seven Dollars and An iROI, Lessons in Social Return on Investment Chapter 28 Thirty Tips for Speakers Chapter 29 Rocking a Panel Chapter 30 Shedding some social pounds Chapter 31 You Don't Need The Man, If You Are the Man. Why I Love Louis CK Chapter 32 The Hall of Fame Chapter 33 Mr. Happy Crack Chapter 34 Pimp My Lift Chapter 35 Nightmares Chapter 36 J.K. Rowling Chapter 37 Moncton Snow Blower Chapter 38 Calgary Philharmonic Chapter 39 A Unicorn Fighting A Bear Chapter 40 Awesome End Awesome Acknowledgements

Notă biografică

SCOTT STRATTEN is the President of UnMarketing.com, a company that combines efforts in viral, social, and authentic marketing. He has guided companies such as PepsiCo, Adobe, Red Cross, and Saks Fifth Avenue through the viral/social media and relationship marketing landscape. Scott was named one of the top five social media influencers in the world on Forbes.com. He has appeared on Mashable.com and CNN.com, and in the Wall Street Journal, USA Today, and Fast Company. He speaks globally on how businesses can engage better (or at all!) with their current and potential customer base using social media, viral marketing--and just plain old engaging conversation. Scott travels around the world sharing with audiences the "what not to do in business" stories we all can't get enough of. Lucky for Scott, there is never a shortage of material to draw from. He believes that 85 percent of people in the world are morons (not you, if you buy this book).