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LOYAL

Autor Aaron Painter
en Limba Engleză Hardback – 7 sep 2017
Loyal employees attract loyal customers. Companies must adapt to evolving expectations and engage their employees in the same way that they engage their customers. Successful business leaders create a culture of listening across their organizations to inspire loyalty and build a competitive advantage. In LOYAL, Microsoft executive Aaron Painter explains how accomplished leaders use the time-tested secret of listening to turn the concept of loyalty into a powerful reality. While working in China, Painter experienced firsthand how customer and employee retention is key to building a successful company. LOYAL teaches you how to develop opportunities in a global, ever-changing business environment. The book provides insightful suggestions about how companies can create a culture of active listening to engage their most valuable resource: people, whether they are customers or employees. By building respectful relationships and strengthening those connections through the techniques Painter describes, any organization can position itself for sustained growth.
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Specificații

ISBN-13: 9781619617513
ISBN-10: 161961751X
Pagini: 288
Dimensiuni: 145 x 222 x 19 mm
Greutate: 0.51 kg
Editura: Lioncrest Publishing